FAQ

Q: How does PAM2k work with my existing hardware and software?
A: The PAM2k Server can be attached to most any network or management software system. Once interfaced, the PAM2k system then imports your existing call schedule to create unique patient messages tailored to each individual patient.

Q: How many calls can PAM2k make?
A: PAM2k can store an unlimited number of patient names making an average of over 50 calls per hour, depending on the length of your message and the options that you have chosen.

Q: Can I tell PAM2k when to stop and start calling?
A: Yes! You can customize PAM2k to START and STOP making calls at any specified date or time. Each day of the week has an adjustable start and stop time.

Q: Can PAM2k confirm patient appointments?
A: Our analysis of over 150 doctor's offices and millions of phone calls shows us that it is better to remind your patient of their appointment. In addition, if they wish to cancel or change the appointment, have the patient call the office to specifically make appointment changes. Other systems put the burden on the patient to verify an appointment that they already agreed to by pressing a key on there telephone. We would rather have them tell us that they can not make an appointment rather than have to reschedule one after missing an appointment.

Q: Do I need a dedicated computer to use PAM2k?
A: No, All computer hardware and software is supplied and installed.

Q: Do I need a dedicated phone line to use PAM2k?
A: Although it is not necessary, a dedicated phone line provides maximum results.

Q: If PAM2k reaches a busy or no answer will it call back?
A: Yes! It will continue to call until the stop time or maximum number of attempted calls has been reached.

Q: What happens when PAM2k gets an answering machine?
A: If an answering machine picks up, PAM2k will wait for the beep and then leave your message.

Q: Why choose PAM2k over other systems?
A: There are several reasons to choose our system over others, here are a few:

1.) Stable - We use only high quality hardware and software platforms to achieve maximum reliability.

2.) Professional - Informs your clients in a polite and courteous manner and let us know that you care.

3.) Efficient - Since your employees no longer have to spend time making phone calls, they will have more time to tend to your patients. PAM2k can even make calls after business hours and on weekends, increasing office efficiency and allowing your employees to spend less time in the office.

4.) Cost Effective - With all the money your office will save in reduced no-shows, labor, and material costs, the payback period is in months.

Q: Is PAM2k HIPAA compliant?
A: Yes, PAM2k complies with all HIPAA regulations.